Hello kitty dermal

This has to be the worst and most unprofessional online brand i’ve shopped at. I’ve been tracking my order through the shop app which i love and use all the time AND ITS BEEN ON ready to ship for over a week. When i contacted the LLC Sep 30th they told me my package would be send out the next day and i would have it by the following week (THIS WEEK) and it’s still pending under waiting to ship. I DEMAN A REFUND BC IK IM NOT GETTING MY PACKAGE BRO!!! Y'all don’t waist ur money THEY LITERALLY DISABLED CHAT AFTER I ASK THEM A QUESTION ABOUT MY SHIPMENT. ik this company knows who i am bc of how much i’ve contacted them. I wish nothing but the worst to this business. THEY ARE ROBBING PEOPLE!!!!!

i never received my items